Shipping Policy
- Last Updated: January 1, 2025
- Effective Date: January 1, 2025
We are pleased to offer Free Shipping on all orders across the United States. Our standard total estimated delivery timeframe is 7 to 14 business days.
Shipping Coverage
We ship to addresses within the United States only, including:
- All 50 U.S. States
- Washington D.C.
- U.S. Territories
- APO/FPO Military Addresses
Delivery Timeline
Each order goes through two phases before arriving at your door:
| Processing Phase | Estimated Time | Details |
|---|---|---|
| Store Processing | 1 – 3 Business Days | Order verification, quality check, and packaging. |
| Shipping Transit | 6 – 11 Business Days | Carrier handling and transportation to your delivery address. |
| Total Estimated Delivery | 7 – 14 Business Days | From the date your order is placed to final delivery. |
Note: Delivery times are estimates and may vary due to carrier delays, severe weather conditions, national holidays, or other circumstances beyond our control.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| All Orders | FREE SHIPPING |
Shipping fees do not cover carrier-imposed address correction fees or redelivery costs resulting from an incorrect address provided at checkout, which are the buyer's responsibility.
Order Tracking
A tracking link will be sent to your email as soon as your shipping label is created. Please allow a few business days for the first carrier scan to appear.
- Multiple Items: Orders containing multiple items may ship in separate packages with unique tracking numbers.
- Delivered but Missing: If tracking shows your package as delivered but you cannot locate it, please check with neighbors, building management, or common drop-off areas, then contact us so we can assist with a carrier inquiry.
Contact Us
If you have any questions regarding your shipment or order status, please reach out to our support team:
- Brand: Ivory Reserve
- Email: support@ivoryreserve.co
- SMS / Phone: +1 (424) 376-7543
- Address: 12214 131st Pl NE Apt F101, Kirkland, WA 98034, United States
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Closed on U.S. public holidays)